Frequently asked questions
1. What is your return policy?
We do not accept returns of fragrances due to the nature of the product and to ensure the highest quality for all our customers. Please choose carefully before purchasing. If you have any questions, feel free to reach out to our customer service team for assistance..
2. How long does shipping take?
Standard shipping typically takes 3-5 business days.
3. Do you offer international shipping?
No, currently we only ship within the U.S.
4. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can also track it directly on our website.
5. What payment methods do you accept?
We accept all major credit cards, Stripe for your convenience.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours for assistance.
7. What makes Arab perfumes unique?
Arab perfumes are often crafted using rich, natural ingredients like oud, amber, and floral extracts. They tend to be more concentrated and long-lasting than typical Western fragrances.
8. What is oud, and why is it popular?
Oud is a resin from the agarwood tree, highly valued for its deep, complex scent. It’s a cornerstone of many Arab perfumes, known for its warmth and richness.
9. How should I apply my fragrance?
Apply your fragrance to pulse points such as the wrists, neck, and behind the ears for the best scent projection. Avoid rubbing the fragrance in, as it can alter the scent.
10. How do I store my perfumes?
To preserve the quality of your fragrances, store them in a cool, dark place away from direct sunlight and temperature fluctuations.
11. How long do Arab perfumes last?
Due to their high concentration, Arab perfumes can last anywhere from 6 to 16 hours or more on the skin, depending on the formulation.
Visit Us:
2480 NW 20 ST MIAMI FLORIDA , 33142
Business Hours:
Monday - Saturday: 9 AM - 6 PM
Sunday:We may not be open in-store every Sunday, but you can shop with us online 24/7
Contact
info@mathewsfragrances.com